- 10:00 pm - 8:00 pm
- CP 67 Office No- 1219-1220 12th Floor, Mohali, India, Punjab Region
Company Policies
Refunds & Cancellation
Cancellation Policy
- Your order can only be cancelled if it is yet to be shipped. To cancel, please write to our customer support team on info@yuvacellindia.com.
- In such cases, the order will be cancelled and the refund shall be processed by us within 7 business days after the cancellation request has been acknowledged.
- Orders once shipped cannot be cancelled.
Refund Policy
Returns will only be accepted for products that have been damaged in transit or products that have physical defects or in case of incorrect product been shipped. An email with photos of the damaged/incorrect product should be sent within the stipulated time in order for us to accept the request.
Should you wish to return all or part of your order, you need to inform us within 48 hours of receipt of the products by writing to us on info@yuvacellindia.com.
Returns will not be accepted if the product has been used and/or the seal has been broken for the product and/or the serial number has been tampered with. On receipt of the returned product, Yuva Cell India will proceed to inspect the same and validate the claim.
Once approved as an eligible return, a refund or replacement will be issued. If the product is found to be ineligible for return, the product will be couriered back to you.
If you made an online payment, we will refund the amount back in the original source (debit/credit card, bank, wallet, etc) within 7 working days of receiving the request from you.
Payment Terms
Payment Options
Yuva Cell India accepts orders through the following modes of payment:
- Domestic credit or debit cards, issued by banks and institutions that are part of the Visa , Rupay, Amex & MasterCard Network.
- International credit or debit cards, issued by banks and institutions that are part of the Visa , Rupay, Amex & MasterCard Network.
- UPI
- Payment Wallet – Paytm
- NetBanking
From selected banks in India. A full list is available at the time of Check Out and prior to making payments for purchases.
Please note that for Visa and MasterCard you will require to submit your 16-digit credit card number, card expiry date and a 3-digit CVV number (on the back of the card), when you make an online transaction using your Credit Card.
The Credit Card transaction will appear on your bank statement as a payment to Yuvacell India.
Pricing Policy
- The product prices listed are current and updated. However, these are subject to change without advance notice.
- All prices on this web site are processed in Indian Currency (INR) and the prices are inclusive of all taxes.
- All orders are acknowledged at current pricing. We will bill at the price in effect, at the time of shipping.
- Our products are liable for GST in India.
- For all international shipping orders may attract local duties applicable in that country and the customer will have to pay locally, accordingly.
Payment Security
Any information you enter when transacting with Yuva Cell India is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. All transactions at Yuva Cell India are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process.
For any queries contact us at info@yuvacellindia.com.
Privacy Policy
The terms “We” / “Us” / “Our” / “Company” individually and collectively refer to YuvaCellIndia.com and the terms “You” / “Your” / “Yourself” refer to the users.
This Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the Information Technology Act, 2000. This Policy does not require any physical, electronic or digital signature.
This Policy is a legally binding document between you and YuvaCellIndia.com The terms of this Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the “I accept” tab or by use of the website or by other means) and will govern the relationship between you and YuvaCellIndia.com for your use of the website (“Website”).
This document is published and shall be construed in accordance with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011 under the Information Technology Act, 2000, that require publishing of the Policy for collection, use, storage and transfer of sensitive personal data or information.
Please read this Policy carefully. By using the Website, you indicate that you understand, agree and consent to this Policy. If you do not agree with the terms of this Policy, please do not use this Website.
By providing us your Information or by making use of the facilities provided by the Website, you hereby consent to the collection, storage, processing and transfer of any or all of your Personal Information and Non-Personal Information by us as specified under this Policy. You further agree that such collection, use, storage and transfer of your Information shall not cause any loss or wrongful gain to you or any other person.
USER INFORMATION
To avail certain services on our Website, users are required to provide certain information for the registration process namely:
Name
Email address
Sex
Age
PIN code
Credit card or debit card details
Medical records and history
Sexual orientation
Biometric information
Password
Occupation, interests, and the like
The information supplied by users enables us to improve our sites and provide a user-friendly experience.
All required information is service-dependent and we may use the above-mentioned user information to maintain, protect, and improve our services (including advertising services) and for developing new services.
Such information will not be considered sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law in force.
A record of your product interests may also be maintained and/or acquired from our present and/or future affiliates.
This Website is directed to be used by adults only who are above the age of 18 years. If you are not an adult, you may view the Website but should not make a purchase, register, or submit personal information. We do not knowingly collect information from minors. In the event of default by a minor, the parent or guardian shall be liable to compensate for any damages arising from such wrongful use.
COOKIES
To improve responsiveness, we may use cookies or similar electronic tools to collect information and assign each visitor a unique, random number as a User ID to understand user interests.
The only personal information a cookie can contain is information you supply. Most browsers accept cookies, but users can modify their settings to block them.
Our web servers may collect limited information about your computer’s connection to the Internet, including your IP address, when you visit our site. The IP address does not personally identify you.
We use this information to:
Deliver web pages
Tailor site content
Measure site traffic
Inform advertisers of visitor geographic locations
LINKS TO OTHER SITES
Our Policy applies only to our own Website. The Website may contain links to other websites that are beyond our control. We are not responsible for your use of such external sites.
ACCESSING AND MODIFYING INFORMATION
We shall allow individuals access to their personal information and allow corrections, amendments, or deletions except where:
The burden or expense is disproportionate to the risk
It violates the rights of other individuals
It violates our rights
Requests to know, correct, amend, or delete information, or opt-out, can be sent to our Grievance Officer at: info@yuvacellindia.com
(Subject line: “POLICY”).
If your personal information was processed based on consent, you may withdraw consent by emailing info@yuvacellindia.com
(Subject line: “PRAPOLICY”).
We will respond as soon as reasonably practicable, and within the timelines required by law. Please specify the data subject in your request.
INFORMATION SHARING
We may share sensitive personal information with third parties without user consent under the following circumstances:
When required by law, court, or governmental authority for verification, investigation (including cyber incidents), prosecution, etc. Such disclosures are made in good faith.
Within our group companies and employees for processing personal information, subject to strict confidentiality and compliance with this Policy.
We offer users the choice (opt-out) before their personally identifiable information is:
Disclosed to third parties
Used for purposes other than those originally collected or subsequently authorized
Where required by law, we will seek explicit (opt-in) consent.
RETENTION
We retain your personal information for as long as necessary to fulfill the purposes of this Policy unless longer retention is required or permitted by law.
Data may be retained for longer if necessary for:
Business interests
Complaint handling
Potential litigation
We may anonymize personal information for research or statistical purposes, after which it is no longer subject to this Policy.
INFORMATION SECURITY
We implement appropriate technical and organizational security measures including:
Internal reviews
Encryption
Physical security
However, we are not liable for damages due to unauthorized access or misuse by third parties. We cannot guarantee the security of data transmitted online.
Information shared in discussion forums is publicly accessible.
UPDATES TO THIS POLICY
We may update this Policy periodically in response to legal, technical, or business developments. Your continued use of the Website indicates acceptance of the revised Policy.
Check our Website regularly for updates.
GRIEVANCE REDRESSAL
For any complaints, concerns, or breaches related to this Policy, please contact:
Customer Support Team
🌐 https://yuvacellindia.com/
🏢 Yuvacell India
📍 CP 67 Office No-1219-1220, 12th Floor, Mohali, Punjab, India
📧 Email: info@yuvacellindia.com
📞 Phone: +91 7837756770
Orders & Shipping
Once your order has been placed, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm dispatch and therefore acceptance of the order. Your order request will only be accepted once you have confirmed your order on the email/ mobile. Dispatch of all the product(s) ordered may or may not happen at the same time. The product(s) will be inspected and packaged prior to handing them over to our trusted delivery partners. Our delivery partners will bring the package to you as early as possible. In case they are unable to reach the provided address or at a suitable time, they will contact you to resolve the issue. We dispatch most orders within 2 business days (excluding Sundays and public holidays). We deliver all over India with a flat shipping fee of Rs. 100. Yuva Cell India does not ship outside India at the moment.
Refund Policy
Returns will only be accepted for products that have been damaged in transit or products that have physical defects or in case of incorrect product been shipped. An email with photos of the damaged/incorrect product should be sent within the stipulated time in order for us to accept the request.
Should you wish to return all or part of your order, you need to inform us within 48 hours of receipt of the products by writing to us on info@yuvacellindia.com.
Returns will not be accepted if the product has been used and/or the seal has been broken for the product and/or the serial number has been tampered with. On receipt of the returned product, Yuvacell India will proceed to inspect the same and validate the claim.
